
When Soft is Hard
If you’ve ever been in a conversation that left you feeling frustrated, angry or in some other less than desirable state, there’s a high probability that you have witnessed first hand how hard soft skills can be.
Soft skills essentially include emotional intelligence, communication – overall our ability to relate and connect with other human beings. Unless you’ve been holed up in a cave your entire life it is likely you have had some rich first hand experiences of relating t